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Now that I'm here . . . which way should I go?!

Barrier: A public building without signage with the information you need: directions to the accessible entry or other accessible features.

Law: ADA requires that an international symbol be displayed indicating accessible entrances, features, etc. In the ADA and the Environmental Barriers Act, there are specific minimum requirements as to size of letters and symbols and the contrast and background colors. For specific information, call the Great Lakes DBTAC and the Illinois Attorney General (see below). In large spaces like airports and shopping malls, proper signage with accurate information is invaluable to the public at large, but it's critical for people with disabilities. In grocery stores, informational signage obviously must compete with marketing signage. But, if the store offers special services for people with disabilities (motorized carts, personal shopping services, a TTY, etc.), information about these services should be prominently displayed near the entrance of the store. Accessible information about prices is more difficult to provide for shoppers with visual impairments or with learning disabilities. Any ideas?

What can you do?

The usual types of patient explanation and education. Try the friendly approach, bring a printed resource to show the manager how to do what you are requesting. If you need help with resources, call us or contact some of the good resources listed below. Let us know how it progresses; we'll be happy to discuss the problem with you. And good luck!


Council for Disability Rights

Knowing your rights is the easy part. Exercising them can be a bit trickier.

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